- The Complete Research Material is averagely 76 pages long and it is in MS Word Format, it has 1-5 Chapters.
- Major Attributes are Questionnaire, Data Analysis,Abstract.
- Study Level: BTech, BSc, BEng, BA, HND, ND or NCE.
- Full Access Fee: ₦6,000
Get the complete project »
ABSTRACT
The study examined the impact of TQM on the performance of First Bank, using Uyo branch as a case study. The primary and secondary sources of data collection were adopted in the research methodology.
One hypothesis was raised and tested, using simple percentages and the Chi Square method.
Findings: this research work is to study The Impact of Total Quality Management in the Nigerian Service Industry, taking First Bank as a case study. Findings show that its implementation has enabled the bank improve its performance in many service areas. From the questionnaires distributed and answered, a large percentage of respondents (employees) agree that the implementation of TQM has improved the quality of their service delivery. A large percentage of customers attest to an improvement in the bank’s satisfaction of their needs. The bank’s market share has also improved as a result of the implementation of TQM. Most of the customers agree that the bank’s services now look beyond their immediate needs.
The conclusion from the findings is that the adoption of TQM has been a step in the right direction for First Bank Plc. It has improved the lot of the bank by increasing their income through an increase in patronage and an increase in the bank’s capital base through the purchase of its shares by the general public, indicating growing confidence in the bank.
One of the recommendations is that government should also get involved in the implementation of TQM in all its agencies, ministries and parastatals
You either get what you want or your money back. T&C Apply
You can find more project topics easily, just search
-
SIMILAR BUSINESS ADMINISTRATION FINAL YEAR PROJECT RESEARCH TOPICS
-
1. KNOWLEDGE MANAGEMENT PRACTICES AND SUCCESSION PLANNING OF FAMILY BUSINESS CONTINUITY IN LAGOS STATE, NIGERIA
» CHAPTER ONE INTRODUCTION 1.1 Background to the Study Context observations have indicated that family businesses are common in Nigeria and their contin...Continue Reading »Item Type & Format: Project Material - Ms Word | 221 pages | Instant Download | Chapter 1-5 | BUSINESS ADMINISTRATION DEPARTMENT
-
2. BUSINESS CREDIT AVAILABILITY AND ITS EFFECT ON SMALL BUSINESSES
» CHAPTER I 1.0 INTRODUCTION For both developing and developed countries, small and medium scale firms play important roles in the process of industrial...Continue Reading »Item Type & Format: Project Material - Ms Word | 52 pages | Instant Download | Chapter 1-5 | BUSINESS ADMINISTRATION DEPARTMENT
-
3. INTERNATIONAL TRADE FLOWS AND EMPLOYMENT IN NIGERIA: A TREND ANALYSIS FROM 1981-2006
» ABSTRACT This study investigates the relationship between international trade flows and employment in Nigeria for the period 1981 to 2006. Using time ...Continue Reading »Item Type & Format: Project Material - Ms Word | 88 pages | Instant Download | Chapter 1-5 | BUSINESS ADMINISTRATION DEPARTMENT
-
4. THE IMPACT OF SMALL AND MEDIUM SCALE ENTERPRISE DEVELOPMENT ON YOUTH EMPOWERMENT IN KADUNA METROPOLIS
» CHAPTER ONE INTRODUCTION 1.1 Background to the Study It is a matter of fact that there are a lot of things in which large companies are experts while ...Continue Reading »Item Type & Format: Project Material - Ms Word | 65 pages | Instant Download | Chapter 1-5 | BUSINESS ADMINISTRATION DEPARTMENT
-
5. MOTIVATIONAL IMPERATIVES IN SERVICE INDUSTRY (A CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA)
» CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY The National Electric Power Authority was established by the NEPA Act of 1972. The Act authorized...Continue Reading »Item Type & Format: Project Material - Ms Word | 86 pages | Instant Download | Chapter 1-5 | BUSINESS ADMINISTRATION DEPARTMENT
-
6. THE IMPACT OF DISASTER RISK MANAGEMENT ON THE DEVELOPMENT OF SMALL SCALE BUSINESS IN NIGERIA
» CHAPTER ONE INTRODUCTION 1.1 Background to the study There are evidence to suggest that in many countries there has been an increase in the rise of na...Continue Reading »Item Type & Format: Project Material - Ms Word | 90 pages | Instant Download | Chapter 1-5 | BUSINESS ADMINISTRATION DEPARTMENT
-
7. CORPORATE PERFORMANCE AND TOTAL QUALITY MANAGEMENT (A STUDY OF MILLENNIUM INDUSTRY LTD AWKA)
» ABSTRACT Total quality management, which is the practice of striving fore customer satisfaction by ensuring quality from all departments in an organiz...Continue Reading »Item Type & Format: Project Material - Ms Word | 93 pages | Instant Download | Chapter 1-5 | BUSINESS ADMINISTRATION DEPARTMENT
-
8. THE CONTRIBUTIONS OF UNITED BANK FOR AFRICA TO THE DEVELOPMENT OF SMALL SCALE ENTERPRISES IN KADUNA STATE
» CHAPTER ONE INTRODUCTION 1.1 Background of the Study In both developed and developing countries, the small scale industry is seen as the vehicle for r...Continue Reading »Item Type & Format: Project Material - Ms Word | 52 pages | Instant Download | Chapter 1-5 | BUSINESS ADMINISTRATION DEPARTMENT
-
9. THE ROLE OF COMMERCIAL BANKS IN THE DEVELOPMENT OF SMALL SCALE ENTERPRISES
» CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY The aims of every government is to provide its people with basic services leadership and protect ...Continue Reading »Item Type & Format: Project Material - Ms Word | 36 pages | Instant Download | Chapter 1-5 | BUSINESS ADMINISTRATION DEPARTMENT
-
10. STAKEHOLDERS MANAGEMENT IN THE NIGERIAN OIL AND GAS PROJECTS: CHALLENGES AND PROSPECTS
» ABSTRACTNigeria is blessed with natural resources, and oil and gas are some of them. The country earns most of its external revenue from exporting the...Continue Reading »Item Type & Format: Project Material - Ms Word | 52 pages | Instant Download | Chapter 1-5 | BUSINESS ADMINISTRATION DEPARTMENT