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ABSTRACT
In this project insight taken into the society working class its origin strongly and the various eocnomci political social and religious indices/ factors working for and or against it especially the secretaries and how the (working class) was been able to whether through the storms of life in chapter one the background of the study is seen the three basic needs of main food shelter and clothing and how man has been labouring to him to have them the derision/stratification of the labour force into unskilled and skilled labour was discussed. The statement of problem the purpose of the study the research question significance and hypothesis are seen.
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Over
the year it has come to be established and accepted that the three
basic needs of (the living) man is food shelter and clothing in the bid
or in order to satisfied these basic needs man ahs saddled himself with
and embarked upon various enterprises social economic political and even
religious with the development and advancement in the various field
human endeavoours came the grouping of labour into skilled and unskilled
labour whereby people are known and grouped into what they can best
achieve or do according to their training and ability. Under the
unskilled labour are people without formal academic qualifications like
the manual labourers while the skilled labour or workers are those with
formal education or academic qualifications like the secretaries
teachers accountants lawyers geologists etc.
Flowing from the above
is the development and advancement in the secretarial profession which
is grouped as skilled labour whether skilled or unskilled labour the
exploitation and suppression and the consequent agitation for
emancipation and improved conditions of services have/her brought the
labour confrontation and continual struggle for supremacy. This struggle
for emancipation and supremacy between the working class (the
proletariat ) and the employer (the bourgeois) was borne out the two
major socio economic ideologies of the world. Capitalism and socialism
communism.
The capitalist ideology which ensures and postulates
supports and distribution has the bourgeois as the super class while the
socialist ideology supports or advocates centrally planned
eeconomy/public ownership mean of production and distribution with the
working class as the super master.
In socio economic situation
whether capitalism socialism/communism or mixture of both has the labour
force that usually crises out because of the adverse conditions or the
other which collectively constitute hindrances to effective performance.
These
cries and agitations for improved conditions of services again prompted
the as to press for and get their demands form the employers through
collective bargaining. Trade unions embracing both skilled and unskilled
workers but mainly formed and organized according to the socio economic
strata of the various work groups/interests have grown from strength to
strength since the introduction and emergence of paid employment
whether trade unionism has successes or is succeeding in bettering the
conditions and performance of the workers is also more dependent on the
policies of the government of the day as there are very many other
factors economic social political and religious that makes or make the
effective performance of the workers of which the secretaries are among.
1.2 STATEMENT OF THE PROBLEM
From
the foregoing background one would simply find out that there are many
hindrance confronting the secretaries in the effective performance of
their work which include economic social religions and political
reasons.
i. They are over used in their offices (they don’t go home
after the days job unless their boss go home) yet they receive
meager/low wages earnings. Many times secretaries are given job that
will make them stay more than the official working hours without any
over time allowance offered.
ii. The delay/lateness in payment of
salaries wages and allowances it is not longer a story that secretaries
and other workers are being owed months of arrears of salaries wages
even to the extent that the have to go on strike before being paid.
Remembers “a hungry man is an angry man” the totality of human
enterprises endeaviour and adaily running about in summarized in the
accumulation and acquisition of money . Money is a mobilize and a
motivator. Let there be enhance and regular payment of salaries
allowances and out pocket expenses and then see the secretary performing
and putting in the best
iii. Secretaries are not motivated in their duties.
It
is generally believed and accepted that motivation is the mother of
invention. Once is motivated he/she must surely bring out the best in
him/her .
The secretary can be motivated by sending him/her to periodic training to enhance his performance.
Periodic
appraisal and evaluation of the work/duties of a secretary as well as
offering the necessary encouragement serve as a motivational tonic to
the secretary. Periodic organizational meeting or dialogue approach are
also important for the motivation of a secretary which will eventually
lead to maximum performance.
The secretary can be motivated by
providing him/her with the work facilities/tool to enhance his
performance because non provision of working tools may render the
secretary ineffective.
1.3 PURPOSE OF THE STUDY
The purpose of this research work are as follows:
i.
To determine whether secretaries are over used in their offices yet
they receive meager/low wages earnings or not and to what extent
ii. To find out the extent by which the salaries wages and allowance of secretaries are delayed and paid lately.
iii. To ascertain whether secretaries are motivated in their works/duties or not and to what extent
iv.
To determine to what extent secretaries (females) are discriminated
against in their office with the male especially those who have been
working in Zamfara state due to one thing or the other are transferred
in non-Shaira states.
v. To find out if the secretaries are intimate
and humiliated by their bosses in the offices that make them inferior
and to what extent.
1.4 SCOPE OF THE STUDY
The scope of this study
boarder on the hindrances that affect secretaries in the effective
performance of their duties which includes-intimidation and humiliation
non motivation discrimination over use in work and delay lateness in
payment of salaries.
1.5 RESEARCH QUESTIONS
To guide this project work some research questions were formulated
They are as follows:
i.
To what extent are secretaries over used in Anambra Imo River Basin
development authority Owerri despite their meager wages earnings
ii.
To what extent are the salaries and allowances of the secretaries of
Anambra Imo River Basin development authority Owerri are delayed
iii. To what extent are the motivation of secretaries are denied at Anambra Imo River Basin development Owerri
iv.
To what extent do the secretaries (females) are discriminated against
(males) especially these who were transferred from Shaira Area (Zannfara
state) to Anambra Imo River Basin development Owerri.
v. To what extent do the secretaries of Anambra Imo River Basin development authority Owerri are intimidated and humiliated .
1.6 SIGNIFICANCE OF THE STUDY
i. To point out
the need to motivate secretaries of Anambra Imo River Basin development
authority Owerri so that they will bring out the best they can offer to
increase their performance.
ii. To fight against the delay in payment
of the salaries/wages and allowances of the secretaries of Anambra Imo
River Basin development authority Owerri.
iii. To assists Anambra Imo
River Basin development Authority Owerri in utilizing the efforts of
their secretaries without over stressing them.
iv. To eradicate the
intimidation and humiliation shown by the secretaries of Anambara Imo
River Basin development authority Oweei by their bosses
v. To provide
a way/method that will protect the interest of secretaries without
discrimination despites the religion tribe and race
vi. To encourage
secretaries of Anambra Imo River Basin development authority Owerri
(AIRBDAO) to improve on their educational background by attaining even
up to Ph. D in related fields.
vii. To assists the secretaries in
Anambra Imo River Basin development Owerri in being acquainted with the
new information technology so as to boost of increased production and
efficiency that will finally lead to their effective performance.
viii.
To organize a forum that will enable the secretaries to be seeing
themselves at least once in three months and the research other believe
that this will promote peace unity and love in their mist and it will
lead to efficiency.
ix. To encourage the secretaries in Anambra Imo
River Basin development authority Owerri to be proud of their work/jobs
so that they will put in their best because when one is proud of what
he/she is doing to earn a living it is believed there will be increase
in the production of his/her services which will also increase
efficiency.
x. To remove the fear people usually have when they are advised to undergo training on secretarial studies.
xi.
To promote the interest of secretaries in Anambra Imo River Basin
Owerri by encouraging them to work hinder in order to improve their
efficiency.
xii. To encourage the students secretaries who will soon enter into labour force on the benefits and joy of being a secretary
1.7 HYPOTHESIS THE PROPER FUNCTION OF ANY ORGANIZATION ON THE EFFICIENCY OF ITS PROCEDURES
2. Most organization do need adopt well trained secretary procedure
3. For the effective functioning the office that is the secretaries should depend on a good training procedure
4. Because of trained secretaries in various organization secretarial works is hindered and so work is showed down.
1.8 DEFINITION OF TERMS
1. Hindrance the obstruct delay in setting what you want in the other
2.
Secretary any office worker who combines the major skills of shorthand
and typewriting with other competencies of filing reprography etc
(Anyaduba 1991)
3. Modern facilities of office equipment that meet the present day requirement in the office
4.
Technology according to Hornby (1963) technology is the study master
and utilization of manufacturing and industrial method systematic
application of knowledge industry.
5. Adequacy the sufficiency of what is available for a special requirement
6. Efficiency ability to produce the desired effect with a minimum of effect
7. Availability when office equipment are ready provided for use
8. Sophisticated highly automated and fully mechanized modern office equipment like the computer.
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